"Carelessness, lack of compassion by some, poor..."

What I liked

The care that was instigated by my mother's assigned nurse, taking time to listen to my concerns and ensuring that things were put right.

What could be improved

if Mum's Xrays had been read carefully enough, the fracture of her pelvis would have been picked up in A&E and I am sure she would have been treated very differently. As it was she was taken to CDU in severe pain. The next morning, still in agaony but given no pain relief she was forced out of bed by a healthcare worker much to her distress and that of other patients on the ward listening to her screams. it was only late moring when the fracture was discovered by a radiologist checking the Xrays, that she was given the desperately needed pain relief - almost 20 hours after her accident. I had begged them to check her Xrays as something similar had happened last time she was admitted but no-one bothered to tell me that there was indeed a fracture until I spoke to the pysiotherapists in the afternoon and asked them if the Xrays had been double checked.

Anything else?

It seems to me that the problems are overworked staff who do not have the time to check Xrays thoroughly, to listen to patients and their relatives who understand the individual. The staff work incredibly long shifts and have insufficient time to hand over between departments and shifts.