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Easy access poor reception

Story from nhs.uk

"Easy access poor reception"

About: Brownlow Group Practice

The same day access at the GP is very good and ensure you are treated when you have a problem. However receptionist are very rude and seem to enjoy belittling patients. Your problem has to be told at reception, where it is normally very busy and could be highly embarrassing if you have a problem you don't want the whole surgery to hear. The nurses and doctors in this GP do an amazing job and felt very cared for. It is such a shame that the receptionists have taken it upon themselves to be rude and dismissive. Even being a little friendlier would go a long way.

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Responses

Response from Brownlow Group Practice 4 years ago
Brownlow Group Practice

Submitted on 29/04/2019 at 20:03
Published on nhs.uk at 21:07

Hello.

We are glad to hear that you feel cared for by the clinicians, but of course are very sorry to read that you have not had the best experience at reception.

Our usual practice is to ask patients to write their problem down, rather than have to say it, so if this happens again please ask to speak to the reception supervisor, or put something in writing for the attention of the practice manager if you prefer.

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