"First class once I'd managed to speak to them"

Posted via nhs.uk 12 years ago

What I liked
Attended for a chest x ray. I was seen exactly on time. Process took just 5 mins, staff were very polite. Great service as I got an appointment the day after I rang
So why are they spoiling the service by making us ring for an appointment only between 1400 and 1600 M -F? Phone was always engaged took 10 attempts.
Silly to spoil a good service, I suspect reason is "efficiency savings" to cut staff costs.
What could be improved
Answer the phone!!

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Loughborough Hospital

Submitted on 10/06/2015 at 16:10

Published on nhs.uk on 11/06/2015 at 01:01

Thank you for taking the time to provide us with feedback about your experience. We are very sorry that we did not meet your expectations on this occasion. Please contact our Patient Advice and Liaison Service at pals@leicspart.nhs.uk if you wish to discuss this further. Thank you

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First class once I'd managed to speak to them

"First class once I'd managed to speak to them"

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