"Requested call from consultant, still waiting 2..."

Was given misleading and incorrect information on the blood tests I had so asked to speak to the lead consultant of the Infectious Diseases Clinic was told they would get my file out and look into what had happened.

Waited a week no reply got in touch again and told that the clinic was short staffed and they could only pass my message on to a doctor they couldn't make them act on it. Still no reply another week later (now 2 weeks).

I get the feeling they won't call me as I said I was not happy with my treatment and wanted to talk to the consultant in charge.

Considering contacting PALS all I want is some answers as to why the doctor has told me test results were negative when it appears they were never done in the first place and this would have been apparent to the doctor. I would just like to get to the bottom of this misunderstanding, I appreciate they are short staffed and busy but 2 weeks have elapsed since my request.

The thing is when I asked to speak to the doctor who had undertaken the tests I was told they were no longer in the department, but when I phoned for a print out of my blood test the letter states they had been given permission to send the results 3 days earlier by that doctor the results I did recieve were ones I had taken in 2017 by a Neurologist which is why this matter has been flagged up.