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Attended minor injury unit

Story from nhs.uk

"Attended minor injury unit"

About: St Mary's NHS Treatment Centre (Portsmouth)

Having injured my ankle at home and aware I had probably fractured it I attended the unit and was greeted by a friendly receptionist. I was told there was a 3 hour wait but was seen quickly for assessment and given pain relief and then asked to wait for X-ray. This was done quickly and efficiently and then after about another hour I was seen and informed I had fractured my ankle. I was given appropriate advice, crutches and a fracture clinic appt.

I was shown respect at all times by thoroughly professional staff . Thank you.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 5 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 25/03/2019 at 10:12
Published on nhs.uk at 11:06

Thank you for taking the time to leave feedback on your recent experience with us.

At St Mary's NHS Treatment Centre we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish so it was lovely to hear that we have succeeded in that aim. We hope you are recovering well and I will ensure your kind comments are passed on to the team in the Urgent Treatment Centre and the Diagnostic Department.

Kind regards

Sharon Spencer

PA to the Hospital Director

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