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Rude

Story from nhs.uk

"Rude"

About: Sevenoaks Hospital

Good waiting time

Apon arrival a lovely lady sitting at the reception greeted me.

I went into Register again lovely lady I spoke to and didn’t make me feel awkward.

I think went into see the nurse. Explained my GP send me here. Felt very rushed didn’t examine me. She asked if I was allergic to anything. Explain what that was and asked why I was allergic to it. Very rude and judgemental then explain to me to take regular pain relief to go a&e if my pain get worse.

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Responses

Response from Sevenoaks Hospital 5 years ago
Sevenoaks Hospital

Submitted on 25/03/2019 at 13:09
Published on nhs.uk at 14:06

Hello

We are sorry about your experience with the clinician when you attended Sevenoaks minor injury unit.

The service would like to look into this for you and will need some more information to do so.

If you wish to, can you please contact the PALS team on the number below to provide some further details.

Your positive feedback about the receptionist will be passed onto the staff member.

Best wishes

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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