This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Oral Surgery appointment

Story from nhs.uk

"Oral Surgery appointment"

About: Stoke Mandeville Hospital

I have been trying for two days to make an appointment with the Oral Surgery unit as I am in a lot of pain and need a tooth removed. Despite phoning the telephone number on the appointment letter for the last two days, no one answers it, I have tried various other numbers at both Stoke and Amersham hospital but no one answers, the nearest I have got is an answer machine message saying the person is on holiday until 25 Feb.

The letter states I have 14 days from when it was sent (15 Feb) to make the appointment or they will strike me off the list, I would love to but how do I do that if they don't answer the phone!

Pathetic service typical of the uncaring attitude of Bucks NHS trust

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 25/03/2019 at 17:31
Published on Care Opinion on 26/03/2019 at 09:43

Dear Sir/Madam

Thank you for taking the time to leave your comments on this website.

I am sorry to read of the problems you have experienced in trying to book your appointment with the oral surgery Department.

I can see from the dates in your feedback that it may have taken a while for your comments to become visible to me on this platform. I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042 to talk about your experience, and to see how we may be able to assist you at this time.

In the meantime I will share your comments with the oral surgery team.

Kind regards

Anthony Banton

bht.pals@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 25/03/2019 at 17:48
Published on Care Opinion on 26/03/2019 at 09:44


Dear Sir/Madam

Thank you for taking the time to leave your comments on this website.

further to my earlier message I am very sorry that you have had difficulty contacting the oral surgery department.

if you are still having difficulty I would ask you to try the following number -

01296315691 and just in case you have already tried this number I would also offer an alternative number that I believe you can get help with your query from Wednesday 27th March 2019 - 01494734413.

should you be told by anyone that you have missed your window of opportunity please contact me directly.

Kind regards

Anthony Banton

bht.pals@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k