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Coping under extreme pressure

Story from nhs.uk

"Coping under extreme pressure"

About: Norfolk & Norwich University Hospital / Accident and emergency

It was difficult finding bed /ward space on the night of 18 March after leaving A & E and about 8 patients had to spend some time on trolleys in the corridor.. At about 5 am a few beds were found so I was moved to a ward to enjoy some sleep..

The staff operating the make shift ward in the corridor were hard working, knowledgeable

and showed excellent nursing skills and patient management . Dignity and security was maintained at all times..I can only offer praise to all the staff concerns in A & E., on exit from

A & E and to the staff on Edgefield Ward.

Well done all.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 02/04/2019 at 13:43
Published on Care Opinion at 16:57

Dear Patient

Thank you for your kind comments about your care and treatment from our ED and Edgefield Ward staff. I am sorry to read there was some difficulty finding a bed, but pleased to read that staff were kind, knowledgeable and caring. I will share this with senior staff in the hospital as well as the staff involved. Thank you for taking the time to write with your thanks and praise, and I hope you are recovering well.

With best wishes

Sarah

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