"No empathy whatsoever"

My husband was an inpatient 2019.  The staff we came into contact with were very uncaring like they couldn’t give a toss. Treated my husband as scum and he has been man handled by a member of the night staff. As a relative I feel I was treated disgraceful on the phone when questioning my husbands medical needs.

As for the ward itself they had a lady on the male corridor staying. The Rooms my husband was in are a disgrace blood on the roof and what appeared to be faeces on the walls. Other patients entered others bedrooms but when my husband told the other patient to get out as he was sleeping, my husband was spoken to and told not to speak to other patients like that.

I feel the staff I saw don’t care all they care about is sitting in the staff room in the middle of the ward and when disrupted hell have no fury on the person that disrupted them. They don’t allow people to be out their bedrooms past midnight they make them go back to bed. For people who genuinely need help and are in there to get it, it's a disgrace, no empathy what so ever!