This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No appointments and dont answer phone

Story from nhs.uk

"No appointments and dont answer phone"

About: Ling House Medical Centre

Takes over 100 calls to get through in a morning for an appointment to be told no appointments or to push to get 1 to go and the doctor ask to see you again in 2 weeks to be told they cant book an appointment until 5 weeks later at the earliest! Ridiculous... Also 1 receptionist is very rude and unhelpful especially takinh personal calls whilst at work about meet friends for Lunch!!!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ling House Medical Centre 5 years ago
Ling House Medical Centre

Submitted on 21/03/2019 at 14:18
Published on nhs.uk at 15:09

Thank you for your feedback. I am sorry that it took you a long time to get through to us on the phone. However, we have been incredibly busy throughout March which has impacted in increasing the demand for all our appointments.

As you have not left your name I am unable to contact you regarding your comments. If you wish to discuss your complaint further please do not hesitate to contact either myself or Gillian Edwards, the Practice Manager.

Sara Henderson-Flegg

Assistant Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k