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"It was so nice having that kind of treatment from nhs"

About: Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit

(as the patient),

I had atrial fibrillation and had too go in for cardioversion, I had the best care as I was really nervous getting this treatment, however I got a phone call from nurse Millie a couple of days before my appointment checking how long I was taking my medication and telling me that she would be doing the procedure. I thought that was really nice as when I went in too the hospital millie introduced herself making me feel at ease, everything went well, and 3 months later I went in too see how my heart rate was etc, again millie seen me it was so nice having that kind of treatment from nhs, she was so caring and made me feel relaxed, wish all the nhs staff where like her. First time I have felt like that as a nhs patient.  

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Responses

Response from Catriona Robbins, Chief Nurse, Medicine & Unscheduled Care, NHS Grampian 5 years ago
Catriona Robbins
Chief Nurse, Medicine & Unscheduled Care,
NHS Grampian
Submitted on 22/03/2019 at 14:34
Published on Care Opinion at 14:51


picture of Catriona Robbins

Dear Ailsay

Thank you so much for taking the time to provide feedback on your recent experience with Millie our Cardiology Nurse Specialist..

I am sure she will be delighted to hear that her help and support managed to put your mind at rest and made your experience of our service as supportive and easy as it could be through what is an anxious time for you as a patient.

I will ensure that your feedback is shared with Millie so that she is aware that her care made a difference to your experience. I hope you have recovered from your procedure?

Kind regards

Catriona

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