"Rude receptionist"

My dad is 80 and has cancer and stomach problems. He finds it difficult to walk. He has had 2 falls in over a week. My mom phoned to try and get a home visit. Staff were rude and wanted dad to go there (in about 2 weeks). My mom got upset. Later that day a Dr phoned. I spoke to the Dr and he said there was no need to come and see him as he had the appointment for 2 weeks time. Dad kept the appointment but was feeling worse. Dr had given him painkillers that had made his stomach complaint worse and I ended up falling 111. My mom has phoned again today and yet again the staff were rude!!!! DISGUSTING!!!!!!!!!!