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"The pharmacy"

About: Moss Grove Surgery

I took my prescription into the pharmacy straight after my appointment. The nurse I saw was absolutely lovely! She is an asset to the surgery. However. The pharmacy staff were absolutely useless. All of the staff members had their own conversation disregarding every customer waiting in here. There were 10 or 11 people waiting at one point and none of the staff members acknowledged any one of us. One lady even walked out. I am absolutely appalled at the service every person has received whilst I have been observing.

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Responses

Response from Moss Grove Surgery 4 years ago
Moss Grove Surgery
Submitted on 16/07/2019 at 12:04
Published on nhs.uk at 13:07


Thank you for your comments and feedback. We are unable to comment regarding the pharmacy. The pharmacy located next to the surgery is not connected to Moss Grove Surgery, it is a separate business and not linked to us.I am sorry you had such an experience and may be you would like to contact them to discuss you comments. I am sorry I can't help you further. Deena Woodhall Practice Manager

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