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Care Opinion

A very welcome cup of coffee

Posted By Granny K

"A very welcome cup of coffee"

About: University Hospital Wishaw / Emergency Department

(as a relative),

Recently I accompanied my mother to the Wishaw General Hospital A&E department. After being triaged we were helped through to a cubicle where my mum underwent further testing and initial treatment.

Understandably this process takes time and the wait can be anxious and upsetting for the patient and their family. 

Although the care and attention  of the medical and nursing staff was excellent, the cup of coffee and kind words offered by volunteer Nicola made such a difference.

This simple act made a stressful situation seem more normal  and gave  a welcome distraction from the sometimes scary surroundings.

Please pass on our thanks to whoever initiated this scheme and also to the volunteers who make it happen.

Nicola- you will make a great doctor!

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 29/03/2019 at 10:50
Published on Care Opinion at 12:35

picture of Andy Pender

Dear Granny K,

Many thanks for taking the time to post your experience of the visit to the ED.

The staff always welcome feedback and will be delighted to read your positive words and also the recognition that you have given Nicola our volunteer.

I will ensure this information is shared within the team.

I hope that your mum is recovering well and feeling better.

Best wishes

Andy

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Response from Katrina Murray, Voluntary Services Manager, NHS Lanarkshire 5 years ago
Katrina Murray
Voluntary Services Manager,
NHS Lanarkshire

Submitted on 01/04/2019 at 10:13
Published on Care Opinion at 11:07

picture of Katrina Murray

Dear Granny K

Thank you so much for your very kind response about Nicola, one of the volunteers in the Emergency Department at Wishaw. I will make sure she knows about it.

The Volunteering team know that a visit to the department is often as stressful for the relatives as it is for the patient and by being able to spend a few minutes with families it can help.

I also hope that your mum is feeling better

Best Wishes

Katrina

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