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Rubislaw ward/Ectopic pregnancy

Posted By weehoosie

"Rubislaw ward/Ectopic pregnancy"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care) Scottish Ambulance Service / Patient Transport Service

(as the patient),

On Wednesday I was called into the Rubislaw ward at 10pm with a suspected ectopic pregnancy. Unfortunately I was very emotional/shocked so didn’t catch the names of the staff that looked after me. However I wanted to say how amazing they were, so supportive and understanding taking time to explain everything to me. Ambulance staff were called at half 4am to take me to the gynaecology ward and again I didn’t catch their names but they were so incredibly kind putting me at ease. I hope these members of staff will recognise themselves in this story.  

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/03/2019 at 13:02
Published on Care Opinion at 13:04

picture of Alan Martin

Dear Weehoosie,

Thank you so much for taking the time to share your feedback with us on CareOpinion. I am so sorry to read that you have suffered a suspected ectopic pregnancy. I do hope that you are ok and recovering well.


I would like to thank you for all your kind words about the staff from the Scottish Ambulance Service as well as the staff from the wider NHS Scotland. For you to remember them after experiencing such a traumatic event in your life speaks volumes for their professionalism and care. I would really like to let the crew know they did a good job and pass on your lovely comments. If you would like me to do so I would just require a few details to allow me to be able to locate the job and the crew. If you could email alan.martin2@nhs.net and all I need is the date, time and location the ambulance was sent to and your name. If you decide to do this could I ask you make reference to your CareOpinion username also to allow me to link it easily.

Again, I hope you're on the road to a full recovery and I wish you all the very best.

Kind Regards

Alan

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Response from Liz Cheung, Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital, NHS Grampian 5 years ago
Liz Cheung
Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital,
NHS Grampian

Submitted on 19/03/2019 at 16:07
Published on Care Opinion at 16:39

picture of Liz Cheung

Dear Weehoosie,

Thank you so much for getting in touch, in what must be a very difficult time for you. I will certainly pass on your lovely comments to the staff of Rubislaw ward who will be delighted to know that you felt supported and the care they provided was satisfactory to your needs.

May I wish you all the best in your recovery.

Liz

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