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"A stay in the pre and postnatal ward"

About: Borders General Hospital / Maternity care

(as a service user),

I was admitted to ward 17 after I had attended BECS and then A&E with a high temperature and high heart rate.  I was admitted with mastitis and started on a course of IV antibiotics.  At this time I was really struggling with breastfeeding and it wasn’t working for me, although I could not admit this to myself at the time and really struggled mentally with this.  I encountered the kindest, most compassionate and supportive midwife who helped me through the decision I made to start bottle feeding.  She walked me through making this decision and she did this with such empathy, care and warmth that helped me feel comfortable and much better with my decision.  She helped me to see that I was important and made me feel empowered.  She truly was lovely and should know how much she helped me and what a difference her care made to my journey into motherhood.

Alongside this lovely midwife, I encountered many brilliant staff members during my admission who all seem to really enjoy their job and work very hard, the ward as a whole should be very proud of the care they deliver.  From the student nurse who sat with me at points during the night when I was struggling to the auxiliary nurse who couldn’t have been more helpful, everyone was very supportive and excelled in their roles.  I can’t praise the ward highly enough and I am just sorry it took so long to complete this.  
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Responses

Response from Shona Davies, Clinical Manager, Women & Children, NHS Borders 5 years ago
Shona Davies
Clinical Manager, Women & Children,
NHS Borders
Submitted on 22/03/2019 at 11:02
Published on Care Opinion at 11:45


Thank you so much for your positive comments GratefulMama I.appreciate how busy life is with a new baby. I shall pass on your feedback to the team involved in your care. We strive to empower women with all decision making ensuring they feel supported at all times.

We are very proud of the team we have and they will be delighted to hear your comments.

best wishes

Shona

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