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"A really caring service"

About: Douglas Street Community Health Clinic

(as a service user),

I visited the Douglas street Health Centre in Hamilton. I needed the stitches of my recent operation to get removed. I felt worried about it, expecting a painful procedure. However, the nurse, Nascera, was so careful and friendly so managed to actually make it a pleasant experience.

I received a great service at the same clinic a couple of days ago from another nurse. The ladies at the reception are also very polite and friendly. Thank you very much for the good care received at this health centre.

More about:


Response from Laura Jack, Patient Affairs Manager, Primary Care Division, NHS Lanarkshire

picture of Laura Jack

Dear Greatfullpatient,

Thanks so much for getting in touch with us - I'm so pleased to hear you were made to feel at ease and this became a pleasant experience. It's always a bit nerve racking getting this type of thing done!

I'd be delighted to pass on your thanks to the staff, they will be over the moon with such great feedback - makes for great job satifaction. Thanks again for taking the time to contact us and I hope your feeling better.

Best wishes


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Greatfull patient (a service user)

Dear Laura,

Thank you very much for .your response.

The opportunity for patients to give a feed back and have their opinion heard also contributes to the customer's satisfaction. I appreciate taking your time to respond

Best wishes,