"Told my problems were “not big enough”"

After my initial assessment I was left with a positive attitude towards starting my CBT therapy that I had waited so long to be able to do.

Despite signing up face to face therapy I was informed that this was no longer an option for me as it’s “reserved for people with bigger issues than you” which I found extremely cold considering my previous suicide attempt and years of experience with self harm and severe anxiety. I was left feeling mortified as this is a fear many people have when starting therapy that they are overreacting to their problems. I know now that I should’ve been given more help during my experience and not completely ignored.

As well as this, on a previous occasion they mixed up my forms and ended up phoning my mother to tell her I had stated that I was going to commit suicide. At no point had I put this in my form and as most could imagine this caused severe upset within my family.

Overall I am thoroughly disappointed with this service. When i stated i would prefer not to do over the phone CBT as i find it difficult to talk to someone in this manner. They immediately discharged me and gave me little to no further help.

I would not recommend this service to my worst enemy !!