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Given little empathy or flexibility when needed

Posted By Peps

"Given little empathy or flexibility when needed"

About: Beauchief Medical Practice

(as the patient),

I feel like I have been let down by this care provider.   Inadequate administrative service given and little empathy or flexibility when needed.   Asked for the practice manager to called me to discuss on two separate occasions.   Still waiting a response.   I am very annoyed.

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Responses

Response from Penny Miller, Practice Manager, Abbey Lane Surgery 5 years ago
Penny Miller
Practice Manager,
Abbey Lane Surgery

Submitted on 26/03/2019 at 11:32
Published on Care Opinion at 15:19

Thank you for your feedback and we are sorry that you have not been happy with your experience here at Abbey Lane Surgery. We do encourage feedback but without your name we are unable to contact you to try and resolve this issue. Please contact the surgery so that we can discuss and address your comments in more detail.

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