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"Horrible consultations"

About: The Muswell Hill Practice

My experience with different gp surgeries around London is difficulty getting an appointment but once you have it, it's like arriving to the safe shores after long sailing, this is the first gp surgery which i'm unlucky to register with that speaking/seeing a doctor doesn't take you anywhere, it's simply about tick this patient as seen and move on to the next, this business has forgotten the first principle of being a doctor, it's not ticking your next patient, it's treating it, you don't start your consultation by asking if we have private insurance, because if we did we wouldn't bother begging for appointments constantly.

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Responses

Response from The Muswell Hill Practice 5 years ago
The Muswell Hill Practice
Submitted on 02/04/2019 at 14:34
Published on nhs.uk at 15:06


As we have written before,its so hard to know out of our thousands of consultations which one this alludes to.There has been no approach to our practice manager and as we have said before we are always happy to try and resolve any complaints if we are given the chance.Anonymous complaints help neither the patient nor the practice.

We are not sure about enquiring if patients have private health cover unless they are planning to go and have private health care?

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