"Unacceptable delays for incontinence products"

Back in September 2018 a Gedling District Nurse carried out an Incontinence assessment, and advised that mum needed more absorbent protection at night. Mum wasn't coping following her discharge from hospital and her neighbours were worried about her safety. I was forced find a Care Home that could take her at short notice. Although the Care Home is less than 10 miles from her house it's in a different District of Nottinghamshire. The new district, Mansfield & Ashfield, couldn't accept the results of the assessment already done in September, but a new assessment carried out in January reached the same conclusion as the earlier one. I complained about what I felt were unacceptable and needless delays, and highlighted the costs of me buying and delivering the incontinence products mum needed at night.

The person who investigated my complaint demonstrated a complete lack of compassion and understanding. They verified the sequence of events, and confirmed that both District Nurses had advised that a different product was needed at night, but then callously concluded that mum should have made do with the less absorbent pads that had already been delivered.

I am shocked and disgusted that anyone, particularly someone from a caring profession should ever think it's alright for an 88 year-old lady to have to suffer 5 months of nights with leaking pads, soiled nightwear and sodden sheets. I am extremely upset about the investigator's assertion that there was no need for me to buy the items mum has in fact needed since September. Although mum has Dementia she is acutely aware of the problem and gets very distressed about it. To suggest that she didn't need the right products from September when the first assessment was completed is in my opinion cruel and heartless.