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Nothing short of amazing.

Posted By PCR

"Nothing short of amazing."

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Following an accident I sustained a mid- shaft femur fracture. The care I received from the Balfron ambulance crew, the A&E department and ward B23 at Forth Valley Royal was second to none.

The professionalism, thoroughness and kindness of all staff that I both experienced and saw in action with other patients was nothing short of amazing.

Despite the huge demand on all theses services, nothing was too much trouble. This has continued with follow up physio and outpatients.  

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 12/03/2019 at 08:13
Published on Care Opinion at 10:05

picture of Alan Martin

Dear PCR,

Thank you so much for taking the time to share your feedback. I am so sorry to read that you suffered a mid-shaft femur fracture. That is a nasty one and must have been incredibly painful. I am however very pleased to read that your care was of such a standard and has obviously left a lovely impression on you.

I do hope that you are on the road to a full recovery and your rehabilitation is going smoothly.

I wish you all the very best.

Kind Regards

Alan

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 12/03/2019 at 10:00
Published on Care Opinion at 10:05

Dear PCR,

many thanks for your lovely feedback, I am delighted to hear you had such a positive experience following your accident. I will make sure staff in ED are aware of this.

I hope you are now recovering from this.

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Response from Tracy Ross, Senior Charge Nurse, Ward B23, NHS Forth Valley 5 years ago
Tracy Ross
Senior Charge Nurse, Ward B23,
NHS Forth Valley

Submitted on 12/03/2019 at 11:57
Published on Care Opinion at 14:27

Dear PCR

On behalf of myself and the team of B23 I would like to thank you for taking the time to share your positive experience and lovely feedback. I am so pleased your stay was a positive one and hope your recovering well.

Once again thank you for taking the time to share your experience, it is very much apprectiated.

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