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"They should be more considerate"

About: Medway Maritime Hospital / X-ray and Scans

(as a service user),

I called in regards to results I have been chasing for three months. I went through to your switch board as MRI Department was closed, understandably, the person I spoke to was horrible to me. I am in shock.

I asked for advice in which I was told to call the results department when they open, I explained I’ve been doing this for months and I can’t get them, I tried to ask for more advice in which they kept repeating the same thing, I advised this person wasn’t being helpful and they then became sarcastic, said bye and hung up.

Now, I get that they can’t give me results but they didn’t listen, I needed advice. I’m disgusted in the this service, and as an employee in the health service this member of staff should be more considerate and aware that people calling through to a hospital typically need help and may not be well, not to be spoken to like dirt.  

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your feedback and we are sorry that you received such an unwelcome response to your enquiry.

Please contact our Patient Advice and Liaison Service (PALS) and provide them with your details and they will be more than happy to assist you with obtaining your results.


The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful