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Waiting times in outpatients

Posted By charlieyj47

"Waiting times in outpatients"

About: Lincoln County Hospital / Ambulatory care

(as the patient),

I arrived my in good time for my appointment in the outpatients department, Lincoln Hospital.  I saw my doctor arrive at about 8.55am.  My appointment was 9.00am.  I was not seen until between 9.20 and 9.25am.  It would be far better if either doctors arrived in good time to prepare for the days appointments so that they could actually start on time or if appointment were made from 9.30 so that patients did not have to wait for the doctors to prepare their day.

In addition, I was sent do have an ultrasound and needle into my face to gather  a sample of cells for diagnosis.  The person who called my name out could have been far more welcoming.  Once I got up they walked about 5 paces infant of me with out saying a word and not making eye contact.  This was most rude.  Whilst having my scan there was no bed side manner at all.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 05/04/2019 at 10:41
Published on Care Opinion at 11:08

picture of Sharon Kidd

We would like to apologise for your experience in our outpatients clinic relating to a slight delay to see the consultant. As you can appreciate, I don't know the reason for the delay and I will share your feedback with the team. We do value our patient's time and I would like to thank you for bringing this to our attention.

This is not the behaviour we expect from any of our staff and I am very disappointed this was your experience. We expect all staff to behave in a caring and compassionate manner, being respectful of patients dignity and would sincerely like to apologise for the poor experience you had whilst in our care.

I will ensure these comments are fed back to the radiology team and reiterate how unacceptable this type of behaviour is.

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