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Triage Staff Rude and Unprofessional

Story from nhs.uk

"Triage Staff Rude and Unprofessional"

About: Soho Walk in Centre

Triage nurse on staff today was condescending and unprofessional. She began speaking about my medical health with the door open / other patients outside in close proximity, and giving me a swift diagnosis of a "cold" within 30 seconds before I could even relay my symptoms. Go anywhere else for medical care.

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Responses

Response from Soho Walk in Centre 4 years ago
Soho Walk in Centre

Submitted on 03/06/2019 at 11:25
Published on nhs.uk at 12:06

Thank you for your feedback.

We are very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or email clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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