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Care Opinion

original experience was good but let down by...

Story from nhs.uk

"original experience was good but let down by..."

About: Stafford Hospital

What I liked

My treatment was good but was then told result of a biopsy would be sent in a couple of weeks to myself and my GP-we are still waiting

What could be improved

Contacted the consultant's secretary who couldn't find my details and said I must have gone back to medical records.

This is an anxious time and because someone has not done there job I am still waiting and anxious!

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust 11 years ago
Mid Staffordshire NHS Foundation Trust

Submitted on 29/04/2012 at 10:55
Published on Care Opinion on 30/04/2012 at 09:36

Thank you for sharing your concerns at this difficult time. I am sorry that the delay with your results has increased your anxiety and I hope that you have now received these. If you are still experiencing a delay please do not hesitate to contact our patient advice team on 01785 230811 and provide them with your details to enable them to resolve this as quickly as possible.

Kind Regards

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