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"Not what one expects from a medical centre!"

About: St Andrews Medical Practice.

I've been a patient with this surgery for well over 6 years and as time goes by it gets worse! From the way some receptionists having discourteous behaviour to lengthly waiting time sometimes nearly 1 hour and some of the GPs are clueless about the medical profession. Ironically, I've found that the nurses are more knowledgeable than some of the GPs. Perhaps it is not a bad idea if they swap places.

In a recent event, when it came to renewing my blood pressure prescription, the GP prescribed the wrong medicine and after two weeks of taking it and having swollen legs and a constant headache, my daughter who happens to be a doctor, realised I was given the wrong medicine. Today I've picked up my new prescription but I have to deal with the swollen legs for weeks to come and there was no apology when I pointed out the error!

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Responses

Response from St Andrews Medical Practice. 5 years ago
St Andrews Medical Practice.
Submitted on 19/03/2019 at 16:25
Published on nhs.uk at 17:05


We are very sorry to read your review based on your experience at our practice. We are always trying to improve our services to ensure that we deliver the best possible healthcare to all our patients so we rely on patient feedback in order to do this. Unfortunately we do not have your personal details via this review to identify you so if you would like your particular concerns addressed then please contact the practice directly and the management team would be happy to fully investigate your concerns.

Thank you

St Andrews Medical Practice

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