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"Really upset about the whole situation"

About: Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Paramedics were rude upon arrival.

Had chest pains and felt very unwell.

The staff (one male, one female) were being rude during checking everything over saying things like "why cant you remember what happened" "who goes into work on their day off" when I was in work when it happened (hairdressers, getting hair done) went on to give the person who phoned the ambulance a row for calling and wasting their time.

Had pain in chest and was explaining where was sore to the other paramedic for the first one to say "wasnt there a minute ago".

felt like i was made out to be lying and just a waste of time.

Really upset about the whole situation.

Not the first time South Lanarkshire services have been rude.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 11/03/2019 at 17:10
Published on Care Opinion at 17:11


picture of Alan Martin

Dear Cb20,

Thank you for taking the time to share your feedback on CareOpinion.

I am truly sorry that you have had reason to use our services due to chest pain. It can be quite frightening having discomfort and pain in your chest. I am also sorry in that when we did arrive, you have had this poor experience. I would like to have this looked into for you.

Would you be able to email me at alan.martin2@nhs.net? I would just need a few details to allow me to trace the call and the crew such as your name as well as the date, time and location that the vehicle attended you.


I hope you are feeling better and are now on the road to a full recovery.

Kind Regards

Alan

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