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Gratitude to our immunisation fairy godmother & team

Posted By veryhappycustomer1

"Gratitude to our immunisation fairy godmother & team"

About: Locala Community Partnerships CIC / Immunisation Service

(as a parent/guardian),

I was able to forewarn the immunisation team of my daughters condition. After which Bev, our immunisation fairy godmother put in place a plan then made contact with me to further discuss the approach she herself would implement in order to ensure that my daughter received the necessary jabs. I am massively grateful for the patience, care and consideration shown by Bev and her team when dealing with my daughter and cannot thank them enough for their thorough approach.

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 5 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 12/03/2019 at 13:11
Published on Care Opinion at 17:00

picture of Emma Boyes

Thank you for sharing your experiences with us at Locala. The feedback will be shared with Bev and her team and also reported in the monthly business unit meeting. I agree that Bev has demonstrated patience, care and consideration whilst supporting your family. Bev is a great ambassador for Locala's vision and values.

Emma

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