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An appointment / someone to answer phone would...

Story from nhs.uk

"An appointment / someone to answer phone would..."

About: University Hospital Aintree / Accident and emergency

My sister has been waiting over 11 days now for an emergency appointment at endoscopy.

Cannot even get someone to answer the phone - even PALS no answer!

Just not acceptable.

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Responses

Response from University Hospital Aintree 5 years ago
University Hospital Aintree

Submitted on 07/03/2019 at 09:06
Published on nhs.uk at 10:05

Morning,

Thank you for your message/feedback.

Please contact our our Patient Advice and Complaints team, they can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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