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extremely poor communication

Story from nhs.uk

"extremely poor communication"

About: Burnley General Hospital / Pain Management

very poor service received by pain management services, promised call back but never happened. I have tried calling on no of occasions but staff do not listen & kept repeating what was written on the computer screen like robots. this is after the fact I clearly explained that I had requested to postpone the appointment but regardless of my explanation everything felt on deaf ears. There is much more I would like to add but do not have confidence so I would not like to waste anymore of my time. I will be requesting my G.P I am referred to another hospital as I have just wasted 4 months & only wasted money & time visiting the hospital without any results to show for my visits to the department.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 06/03/2019 at 11:44
Published on nhs.uk at 13:09

Thank you for taking the time to share your experience on NHS Website about the communication and service you received from the Pain Management Department.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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