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Appointment date issue - fake number

Story from nhs.uk

"Appointment date issue - fake number"

About: St Georges at Queen Mary's Hospital (London)

I have waited for 4 months for an appointment. I received a phone call from the hospital to confirm my appointment days before - they told me Monday 25th on the phone, and my letter also says that - but when I got to the hospital for the appointment after taking a day off work sick I was told that the specialist wasn't in today and that my appointment is actually Tuesday 26th and they can't see me today.

I then asked for a number to complain as I have lost two days wage now instead of one because of this mistake and the receptionist that I saw has given me a fake phone number that doesn't lead to anywhere. Will be making two complaints no. Not

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Responses

Response from St Georges at Queen Mary's Hospital 5 years ago
St Georges at Queen Mary's Hospital

Submitted on 09/03/2019 at 18:06
Published on nhs.uk at 19:05

Dear Sir/Madam,

We are sorry to read your experience of our administrative processes for your recent appointment. Your comments will be sent onto the Managers of the service but should you wish to discuss your concerns in more detail, our Patient Advice and Liaison Service (PALS) is available to look into your matter of dissatisfaction further. PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk.

Thank you again for your feedback.

Yours sincerely,

Elaine Bucknor

Patient Advice and Liaison Service Manager

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