"No treatment, because of lost notes"

About: University College Hospital

(as a relative),

We turned up at 8am for some very important laser treatment for my son, who is 18 yrs old and has a physical disability - only to be told an hour later that they wouldn't be able to do his treatment that day, as they couldn't find his notes.

We were very disappointed.

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Response from University College London Hospitals NHS Foundation Trust

I'm so sorry to hear about your experience.

Please contact our Patient Advice and Liaison Service (PALS) on 020 3447 3042 or PALS@uclh.nhs.uk, who will be able to help you.