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keep messing me around

Story from nhs.uk

"keep messing me around"

About: Peterborough City Hospital / Urology

applied for a vasectomy last autumn but need it under a general anesthetic due to mental health issues. saw the consultant and he agreed this. Now they just keep making appointments then canceling them as they are the wrong type of appointment.

Agreeing to this type of treatment when childhood sexual abuse means you are very scared of it isnt easy. Their lack of concern regarding my mental health when making and canceling appointments that I have already have is not good for my mental health or confidence in them as doctors

still no date for operation

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 5 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 05/03/2019 at 08:40
Published on Care Opinion at 11:44

I am so sorry to read about your experience and the stress and upset this must be causing you. I would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on 01733 673405 we would be keen to learn from your experience.


Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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