"My recent visit to A+E"

About: Aberdeen Royal Infirmary / Emergency Medicine NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had to call 111 who decided very quickly to send an ambulance. The ambulance staff were so lovely, they reassured me and got me to hospital quickly. I was handed over to Dr Murray and his amazing team who treated me with so much care and kindness. Every member of staff I met was an absolute credit to the NHS. Thank you.

Responses

Response from Dawn Orr, Nurse Consultant, Telehealth and Telecare, NHS 24

Dear MrsSD,

Thank you so much for sharing your experience of your health care on Care Opinion. I was sorry to learn that you were unwell and hope you have recovered.

We will share your story more widely within NHS 24 so that our staff can be reminded of how their excellent care enhances the overall patient and family experience. If you wish to contact me with any further detail, then I would be delighted to hear from you. You can get me by email at patientaffairs@nhs24.scot.nhs.uk. It would be good to share your story directly with the staff involved.


Take Care

Dawn Orr

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Response from Euan Esslemont, Head of Service - North Division, Scottish Ambulance Service

Dear MrsSD,

Thank you for taking the time to get in touch through Care Opinion to feedback on the care you received from the ambulance crew who admitted you to hospital.

I am sorry to hear of you falling unwell. I hope you have made a full recovery. It must have been a worrying time for you and I am glad to read that you felt our crew were reassuring.

I would like to ensure that your positive feedback is passed onto the crew who attended to you. To help us identify who they are, can I please ask you to give our admin team a call on 01224 812200 to pass on some further details which will allow us to identify the call on our system?

Take care,

Euan..

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Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear MrsSD

Like my NHS 24 and Ambulance colleagues, I would like to thank you for your feedback. The teams will be delighted to hear of your kind words regarding the care and kindness that you received and I will be sure to share this post with them.

I hope that you are feeling much better

With thanks and best wishes

Fiona Robertson

Chief Nurse

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