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"ICU. Feedback after follow up clinic"

About: Royal Surrey County Hospital

I cannot thank the ICU enough for the professional care I received after A&E had saved my life when an Oedema closed my throat cutting off oxygen and causing my heart to stop.

I would also like to mention how caring the staff were when informing my wife of the possibilities when I was resuscitated.

Also, how quickly they informed her of any progress especially when I came around after a period of induced coma.

The nurses and doctors in the ICU ward were very caring and kept me fully informed of any treatment or tests I was receiving. They also gave me information about the path to recovery and future preventative measures. I feel that the more information that is given to a patient the better their understanding of the condition.

I also was very impressed with the follow up meeting I had with 2 consultants to check on my mental health and to answer any questions I might have.

I have been very lucky as I don’t seem to have PTSD or have lost any mental faculties or memory.

One point that I did raise however was that when awaiting discharge from the Respiratory ward there was rather a long delay in getting my discharge drug pack ready. From the point that I was told I could go, to when I eventually received the pack, I unnecessarily occupied a bed for half a day when it could have been more usefully used for another patient.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital
Submitted on 04/03/2019 at 09:14
Published on nhs.uk at 10:05


We are glad you had a positive experience and thank you for taking the time to post your comments on this site. Your comments have been passed onto the relevant department so that they can share them with the staff. We hope you are recovering well.

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