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Caring, reassuring and professional

Posted By Wennf98

"Caring, reassuring and professional"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency

(as a service user),

My teenage son recently experienced a head injury playing football and was taken by school to DGRI A&E.

Nurse Coles glued/paper stitched his head whilst explaining in lay terms to him how to care for the wound and what signs we should look for to be alert to any deterioration.

Nurse Coles was caring, reassuring and professional whilst sharing some light humour which my son clearly appreciated. Sincere thank you - he is recuperating well.  

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 5 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 19/03/2019 at 17:48
Published on Care Opinion at 22:58

picture of Michaela Cannon

Dear Wennf98

Thank you for taking the time to provide us with your feedback. We are delighted your son had an excellent care experience and is recovering well.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

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