"Waiting for treatment"

I have been attending the hospital for about a year. I had to wait nearly 12 months to actually see a consultant. When I did I was told that I was suitable for an operation which would take place in March and even signed the paperwork. I have since been told by the appointments team that there is no possibility of this happening and no indication of when an operation might take place. I have managed to speak to the consultant’s secretary, but the consultant has not returned any calls. Consequently I am completely in the dark left with the impression of an organisation that is not communicating with its patients in a professional manner.