"millbrook crisis team"

Posted by pitofdoom (as the patient), 12 years ago

I have spoke to a couple of the operators who I have been put onto when I've called. Now my Doctor at Millbrook told me that the crisis line was like the samaritains but they specialized in mental health issues, who I could called when I was having "a bad day".
Now the last operator I spoke to told me in no uncertain terms that this wasn't the case, and that the crisis team wasn't a telephone service. I considered walking out into the main road whilst on the phone to her. To say are you listening to me now. The day I called them I was nearing the bottom of my pit of doom and suicide was looking like my best friend. so When the operator told me sorry I'll have to go needles to say I felt let down!!
The next time I feel like writing my last line in my book I will remember them.... and call someone else..

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mental health

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Responses

Jane Danforth

Involvement & Experience Officer, Involvement, Experience and Volunteering Team,

Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 13/04/2012 at 10:02

Published on Care Opinion at 10:48

I am really sorry to hear about your experience. I have contacted Millbrook and hope to have a more detailed response for you soon.
We appreciate you taking the time to let us know what happended to you and we want to make sure any information passed onto you in future. is accurate. Thank you for your feedback,

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Nottinghamshire Healthcare NHS Trust

Submitted on 13/04/2012 at 11:19

Published on Care Opinion at 11:48

I'm very sorry indeed to hear about your experience of our crisis team. I'm a project manager within local services, my role involves me leading a project designed to improve the quality of our services. I'm really keen to hear what peoples experience of our services is, both good and bad. If you'd like to contact me either by email at martyn.illingworth@nottshc.nhs.uk, or phone on 07824 895 282 I'd be happy to talk through your experience with you and see if we can try and improve things for the future.
Martyn

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Update posted by pitofdoom (the patient) 12 years ago

Thanks for the response, however a member of the senior management team is looking into this for me and since their much appreciated asistance I appear to be getting the service that I expected many many weks ago now. I only hope the service I am getting now reaches all those in their time of need and it isn't just a one off, just to impress, so to speak. I am aware that it may be the case of there aren't enough staff to handle all those with mental health issues out there, but we should feel like we are getting some sort of help.Fortunately... I am now.

Julie Grant

Head of Communications,

Nottinghamshire Healthcare NHS Trust

Submitted on 18/04/2012 at 08:49

Published on Care Opinion at 09:35

I am glad that you are now getting the help you require but I am sorry that you have had to appeal for the intervention of a senior manager. We hope that our services can be accessed without such actions. It might still be worth sharing your experience with Martyn - so that we can take some learning and try to avoid this situation in future.
Best wishes.

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