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Care Opinion

Thanks for Son's physio

Posted By SalLeRush

"Thanks for Son's physio"

About: St Michael's Hospital (Hayle)

(as a parent/guardian),

We've been seeing a lovely physio called Rosie and we can't praise her enough. It's been a fair few months now of going to the hospital and we've never been sat waiting for any longer than 5 minutes, she's always so polite and professional and has made my son feel so much better with everything she's shown him with his exercises that I feel she needs a huge thank you. We can't thank her enough and feel she needs more of the same. Thank you Rosie for all you've done.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 08/03/2019 at 12:34
Published on Care Opinion at 16:19

picture of Michaela Johnson

Dear SalLeRush

Thank you very much for taking the time to share such wonderful feedback for one of our lovely physios at St Michaels Hospital, Rosie. It is fantastic to read that throughout the treatment your son has received from her over the last months that you have never been waiting longer than 5 minutes and she is always so polite and professional and has made your son feel so much better with everything she has shown him with his exercises.

My name is Michaela and I am the Patient Experience Coordinator here at Royal Cornwall Hospitals NHS Trust, which includes St Michaels Hospital and I would be delighted to share your kind words, praise and thanks personally with Rosie. Please can you provide me Rosie's full name either by telephoning 01872 252760 or emailing rch-tr.ppi@nhs.net (I work Monday - Friday 9am - 4pm), so that I can ensure it is shared with the correct Rosie and her Manager.

Many thanks again and I look forward to hearing from you soon.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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