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"Bad experience"

About: Elthorne Park Surgery

I was treated in an uncaring fashion.

Feeling distraught and totally out of balance, one particular doctor immediately treated me like a time waster as if I had no right to be there despite me telling her in the best way I could how dreadful I was feeling.

She didn’t listen to me and when I actually gave the feed back that I felt she wasn’t listening and that this had happened before she was defensive and told me two or three times that other patients don’t feel that way. She did attempt to listen but twice told me I had said I was tired when I absolutely had not she was incredibly defensive .

I thought as a professional she would receive my feedback with good grace and bring the consultation to a better level instead she kept suggesting I book with one of the other doctors. More than twice I said to her it this is an emergency appointment and you are the doctor available I’m happy to see you. She insisted that I book an appointment with a doctor I like. I said to her it was nothing to do with disliking her I just felt her tone was harsh and she wasn’t listening. She did not acknowledge this and just kept repeating see another doctor.

She also insisted I have high blood pressure mentioning occasions in 2009 and 2016 as proof which apart from the odd occasion when I have been sick I have always been told my BP was very good. This made me loose some confidence in her especially as she was so argumentative.

The outcome was I should do a 24 hour monitor of my bp on 4/2 with no advice support or care for how I’m currently feeling. This was an incredibly upsetting experience when I was already feel dreadful dealing with the symptoms.

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Responses

Response from Elthorne Park Surgery 5 years ago
Elthorne Park Surgery
Submitted on 27/02/2019 at 11:25
Published on nhs.uk at 12:06


We are sorry to hear you had a bad experience and would always recommend you write to Bernadette Murray our Practice Manager if you have cause for complaint. That way it can be addressed properly.

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