Awful experience - Will not attend again
Took my sick toddler to walk - in centre and had to wait 2.5hr despite her being distressed and crying most of the time
Was not given priority over other patients who were not distressed and in pain like my child
Spoke to the reception many times but they just told me to wait
When I finally got to speak to the manager she made excuses about wait and criteria for priority
Eventually she told me High temp above 38° is seen as a priority but my child still wasn't seen
To make matters even worse another child WAS given priority before me despite my 180 minute wait!
Finally doctor diagnosed a chest infection and given medicines
Terrible service
Unfair and unclear system of viewing patients
Will be making a formal complaint and will not be visiting again
"terrible experience with my sick toddler"
About: South Birmingham Urgent Treatment Centre South Birmingham Urgent Treatment Centre Birmingham B29 6JG
Posted via nhs.uk
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