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"my relative has had transport withdrawn for eye..."

About: York Hospital

Required to attend the eye clinic for injections to both eyes to prevent further wet macular degeneration my 83 year old, widowed step-mum is expected to get herself to hospital for 8.30 am appointment. She lives 30 miles away has further health problems which mean she is very short of breath in walking 30 yards She has been provided with transport both ways until now but told after telephone "assessment" that she doesn`t "qualify" for transport to the clinic. This is effectively denying her the service and no doubt many others in similar position. My review of this withdrawal of service- Totally unacceptable.Give an account of the experience you are commenting on, and give your opinion about it in your own words. The more detail you can give, the more useful your review will be. If you write a review, you will need to add a title (above) as well. Thank you for taking the time to review honestly and responsibly.

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 04/03/2019 at 13:04
Published on Care Opinion at 15:07


Hello - this isn't something I can help with via Care Opinion as we need more details to look into this further for you.

If you'd like us to look into matters further please contact our Patient Advice and Liaison Service (PALS) on 01904 726262.

Thank you.

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