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"Katrina Loveridge"

About: Medway Maritime Hospital

I have been on wekely ward for approximately 13 days. The nurses & auxiliaries have been outstanding in their care ! They have worked tirelessly & often heavily understaffed. The cleaners have been real personalities & kept us in good spirits as well as keeping everything spotless. My only issues have been with the system ! One day my notes went to pharmacy & were gone 9 hours ... I was without medication the entire time & was screaming in agony ! The nurses did everything they could even running round the wards looking for the notes ! My other issue has been the lack of communication between departments ... adult SS told me one thing that never happened & im still waiting 5’days later for them to set of a care package so I can return home.... very frustrating. However my overall view & experience has been positive & I commend the nurses wholeheartedly. The meals / food on the ward have also been excellent !

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Response from Patient Experience Manager, Medway NHS Foundation Trust

Dear Katrina,

Thank you for your comments which we will share with the team on Wakeley ward.

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful