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"Renal Unit"

About: Medway Maritime Hospital

I can't say I am particularly happy at all. I have kidney failure and my contact at all regarding my condition. I have no partner, no family and my two minute consultation every few months is the only time I have the opportunity to address my health issues with anyone.

Yet I find the nephrologist a sarcastic unpleasant individual who appears to have little or no interest in his patients, just there to collect his inflated salary. I find his demeanour so offensive I feel unable, if time allowed, to discuss anything about my illness. He also has this habit of treating me as if I had an IQ of 50 and not in a position to grasp the complexities of my illness.

I have to say in all honesty feel my consultant appointments the most depressing and the worst aspect of my illness.

Another complaint. I was left a message on my answer phone to call the renal department. When I did, a woman on the other end of the phone was adamant nobody called me as the phone hadn't been used in two days, yet I responded immediately to the message left moments before. Furthermore, there was nobody in the department to answer my query for at least another two days, so I gave up.

I just hope they get back to me whenever they return to the unit?

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Submitted on 26/02/2019 at 10:09
Published on Care Opinion at 12:40


Thank you for your comments. We are sorry to learn of your poor experience. It is unclear whether your concerns relate to the Renal Unit and/or their urology team which is not managed by Medway NHS Foundation Trust.

We would like to try and help - are you able to provide a few more details to our Patient Advice and Liaison Team (PALS) and they will be happy to assist and advise you. The PALS Team can be contacted on medwayft.pals@nhs.net or 01634 825004

Kindest regards,

The Patient Experience Team

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