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"Exceptional care and staff"

About: Sunderland Royal Hospital

I have recently spent a few days in ward C33 following 8.5 hours of neck surgery for throat cancer and was naturally very anxious about everything.

My consultant and the ward staff recognised this and were all very reassuring and considerate about my emotional well being, as well as the day to day aspects of care such as pain relief and neck steps.

I cannot stress how good all the staff were from the cleaners to consultants, all had immense pride in their work and all did their very best to ensure your stay and care were as comfortable as possible.

This is great example what 'outstanding patient care' is and reinforces my personal view that the NHS is the best service in the world, by far.

Thank you all for your patience, kind words and inspirational care, it has helped me get through a very tough time in my life and I now feel very positive about the future.

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 5 years ago
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 26/02/2019 at 10:48
Published on Care Opinion on 27/02/2019 at 09:23


Thanks for the amazing feedback. I imagine it was a daunting experience so it is great to hear that the team were able to provide you with reassurance and make you feel as comfortable as possible. I'm very pleased that you now feel positive about the future. Excellent patient care is at the heart of everything e do and I am sure that the team will be thrilled that you feel you had 'inspirational' care. Best wishes.

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