"Absolute shocking"

I have been a patient at the practice for quite some time now and the service I’ve received regarding my ear, throat and nose issue has been diabolical. I have been fobbed off by doctors and a nurse who isn’t a residential memeber or staff. He also make me feel like I just need to ‘get on with it’. I didn’t feel any quality of care and again was basically fobbed off and told to take ibruprofen and wait 3 weeks. When I ring in my the morning the automated system cuts me off. The wait times are ridiculous, despite patients coming in and out of incredibly quickly. It’s a shame I feel as though I’m leaving such a negative review. But it’s 1am and I am unable to sleep due to the pain which I haven’t received proper care for! Glenfield surgery, please sort out your issues!