"Failure to get a physiotherapist appointment"

At the end of October last year I visited the Doctor regarding a hip problem. The Doctor recommended an x-ray and a course of physiotherapy. After filling in a form at the surgery and handing it back to the receptionist I waited for an appointment. After six weeks of not hearing I went back and was told I was on the system at the Hathaway Centre, Chippenham. I was given the phone number and was told by them I wasn't on the system. Went back to the surgery ( as it is quicker to jump in the car than wait to get through by phone) and after having to repeat the whole debacle again was told that it was Trowbridge Hospital, went next door waited for 20 mins because they were on a break only to be told I yet again was not on the system. In the meantime 2 months ago the Doctor phoned and was very apologetic and said she would get things moving again!!

The left hand does not know what the right hand is doing. Also why are you only allowed to discuss one thing at the Doctors, surely it cannot be time effective for both patient and Doctor to have to make another appointment