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Care Opinion

My patient experience

Posted By HEB3CHALLENGE

"My patient experience"

About: Crosshouse Hospital / Day Surgery

(as the patient),

All staff from Day surgery, theatres and theatre recovery were fantastic.  They put my mind at ease. The care they delivered was fantastic. A special thanks to Lorraine and Fiona from Day surgery, and Laura from theatres. 

Thanks again to all the staff. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/02/2019 at 17:27
Published on Care Opinion at 20:40

picture of Eunice Goodwin

Dear HEB3CHALLENGE,

Wow, now that is some accolade to the teams. I am delighted you were so happy with the care and attention you got from the Day Surgery Unit and Theatre.

I will make sure the teams see your kind words,

Best wishes,

Eunice

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