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Excellent care since my heart attack helping me on the road ...

Posted By mouth532

"Excellent care since my heart attack helping me on the road to recovery"

About: Adult community services / Heart failure support services NHS Direct NHS Trust Rotherham Hospital / Accident and emergency Rotherham Hospital / Cardiology

(as the patient),

After feeling ill we contacted NHS Direct. They were very helpful and a first responder and ambulance arrived quickly.

The staff were competent and reassuring. I was taken to the A&E department and was well cared for until I was admitted to the coronary care unit. This ward was clean and peaceful and the staff were caring and supportive.

Since coming home I have had excellent care, advice and support from the heart failure nurse, and hope to join some of the activities suggested.

I was diagnosed with a heart attack and heart failure and I'm sure the excellent care I received has helped me on the road to recovery. Thank you.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 12 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 05/04/2012 at 12:43
Published on Care Opinion at 13:08

Dear mouth532, thank you for your posting on the Patient Opinion web site. We really appreciate your feedback and it is good to know you have had such a positive experience of our services when you had your heart attack and subsequent diagnosis of heart failure. We are pleased to know that our staff were able to provide you with care and reassurance from being admitted through A & E to CCU and afterwards with excellent care, advice and support from our Heart Failure Nurse. Your kind comments will be forwarded to the services concerned.

With best wishes,

Grace

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Response from Caron Brittain, National Clinical Governance Manager, NHS Direct 12 years ago
Caron Brittain
National Clinical Governance Manager,
NHS Direct

Submitted on 12/04/2012 at 15:37
Published on Care Opinion at 18:45

Dear Sir/Madam

Many thanks for taking the time to post your feedback. It is always a pleasure to receive news of such a positive experience.

We would like to pass on your thanks to the staff involved at NHS Direct; if you are happy for us to do this we would very much appreciate you contacting us via the Contact Us page at www.nhsdirect.nhs.uk, with your details. Your details will remain confidential but they will enable us to identify the staff members involved in your call. If you would prefer not to please accept my thanks again and may I wish you a speedy recovery.

Yours sincerely

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